Here at Duo Tones Salon Company we take pride in, stand by and guarantee our work. If you are unsatisfied, we would like you to consult and communicate with your service provider and together come up with a solution. The Duo Tones Salon Company management team and salon owner Lynn Hanson are also happy to help provide other alternatives. Guest redo’s will only be honored if Duo Tones Salon Company has been contacted within 7 days of the original service.
Services: If you are unsatisfied with the result of a service and have consulted with and received a redo and are still unhappy, Duo Tones Salon Company owner will use reasonable and fair judgement on any decision to refund a guest.
Products: If you are unsatisfied with a product purchased at Duo Tones Salon Company and have clearly used less than 25% of the product, you can receive a refund within 30 days of the original purchase. Management will appropriately evaluate and make the final decision on any product return.
We, at Duo Tones Salon Company, understand that issues arise. We believe in being fair. Therefore, we make note of but do not charge for one cancelation that occurs under 24 hours of your appointment. However, if within one calendar year it happens again, we will charge for 50% of the amount of the scheduled appointment(s).
No Show Policy:
We, at Duo Tones Salon Company, feel that our service providers and the demand of their time should be respected. In the event of a no show, we will charge the guest 50% of the amount of the scheduled appointment(s).