• Duo Tones has a 24-hour cancellation policy. If you tend to cancel with less than 24 hours or no show your appointments, we will require an appointment confirmation call. If we are unable to confirm your appointment within a 24-hour period, we will cancel without further notice.

  • Duo Tones allows a 10-minute grace period after your scheduled appointment. If you breach this 10-minute grace period, you will need to reschedule.

  • All retail sales are final. Exchanges may occur with a manager’s approval only.

  • Duo Tones has a no refund policy on any services rendered. Duo Tones guarantees all services within 7 days of the original appointment with the original stylist. All Redo’s will be price quoted at consultation.

  • Corrective colors are not guaranteed. We charge a $35 consultation fee on corrective colors only. All other consultations are free of charge.

  • Duo Tones does not guarantee your hair color if you do not use Professional Redken Products.

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