At our salon, we prioritize comprehensive consultations to ensure we provide a realistic timeline and price quote tailored to your goals.

Hair Extension & Braiding | Protective Hairstyle Consultations: A non-refundable deposit of $50 is required, which can be applied to any service. These consultations are scheduled for 30 minutes. In-person consultations are mandatory for new hair extension | braiding clients.

Color Corrections: We highly recommend in-person consultations for color corrections to ensure the best results.

Regular Services: Consultations for regular color and cut services will take place during every scheduled appointment.

Hair Repair and Corrections: Typically require an average of 3 or more appointments to achieve the desired outcome.

• Booking: A valid credit card is required to secure your appointment.

• Cancellations: We require a minimum of 48 hours notice for cancellations to best serve our guests and stylists.

• Appointment Confirmation: To keep your reservation, appointment confirmation is necessary. Any appointment not confirmed within 48 hours will be cancelled.

• Cancellations within 48 Hours: A fee of 50% of the service cost will be charged for any cancellations made within 48 hours of the appointment, regardless of the reason.
• No-Shows: A fee of 100% of the service cost will be charged for no-shows.

• Hair Services: Color formulation, lightening services, cutting, and extension installations are always performed exclusively by your designated hair artist.

• Teaching Salon: Please be aware that we are a teaching salon, collaborating closely with our Associates throughout your appointment.

• Associate Roles: Licensed and trained Associates may perform extension removal, shampooing, one-process colors, toning, prepping hair, and blow-drying.

• Team-Based Approach: We are a team-based salon dedicated to growth and education, working hand-in-hand with our Associates on every client, every day.

• Artistic and Personal Preference: Hair is an art form, and we understand that styles are subjective to individual artistic and personal preferences. Our primary goal is to foster positive and productive stylist-client relationships.

• Color Adjustments: If needed, simple color adjustments can be made within 7 days of your appointment, at the stylist’s discretion.

• Significant Changes: Significant changes may require additional services, which will be charged accordingly. Achieving your final desired look may take multiple lightening, repair, or color sessions.

• Refunds: We do not offer refunds on services.

• Satisfaction Check: Please ensure you are happy and comfortable with the placement of your extensions before you leave, so we can make any necessary adjustments.

• Complimentary Adjustments: If extensions are properly cared for and issues outside the norm arise (e.g., bead slips or corners lifting), we will adjust them for you at no cost.

• Improper Care: Issues with hair extensions resulting from improper care will incur additional charges.

• Detangling Fees: Detangling matted hair for removal will incur an additional cost of $50 per 15 minutes.
• Refunds: We do not offer refunds on extension services.

• Return and Exchange: Home care products can be returned for exchange within 2 weeks of purchase.

• Condition: Products must be in their original, gently-used condition to be eligible for exchange.

• Refunds: We do not offer refunds on home care products, only exchanges.

• • Hair Storage: If you purchase hair and do not use all of it for your custom installation, we can store any amount significant enough to contribute to another extension installation (30 grams or more).

  • Storage Duration: All stored extension hair is automatically discarded after 6 months.

  • Refunds: We do not offer refunds on purchased or discarded hair.